Xfinity

352K reviews
Content rating
Everyone
10M+
Downloads
Content rating
Everyone
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About this app

Your Xfinity experience, enhanced.

Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW.

NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity.

Xfinity customers also get:

• 24/7 real-time support anytime you need it.
• Tools to help you seamlessly activate your equipment and test your internet speed.
• Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer.

Customers who rent our equipment get even more:

• Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more.
• Personalized tools and tips to help improve WiFi performance.
• CyberSecure to protect your devices and help keep loved ones safe online.
• CyberSecure on-the-go provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. When you enable this feature, the app will occasionally run a VPN Service. The app will ask for additional runtime permissions for this feature.
• Family Settings so you can set family-safe browsing and pause WiFi to any connected device.
• Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device.
• Gateway Speed Test checks the internet speed delivered directly to your Xfinity WiFi Gateway.

Getting started is simple. All you need is your Xfinity ID and the password that you set up when you signed up for Xfinity.

Need help signing in?

• If you don’t have an Xfinity ID yet, create one here: xfinity.com/getstarted
• Look up your existing Xfinity ID: xfinity.com/id
• Or reset your Xfinity password: xfinity.com/password

Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference
More control, all in one place.
Updated on
Sep 22, 2026
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Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Personal info, Audio and 3 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

341K reviews
Jason Ingraham
March 19, 2025
The app is useless when there's an Internet issue. If you're connected to wi-fi when your gateway is down, the app won't connect at all. If you disconnect from wi-fi, the app runs, and tells you your internet is fine. It is absolute garbage for troubleshooting. Edit 01/09/23 Now it just constantly crashes. They made it even more useless. Edit 03/18/25 Yep, still useless and constantly lies about network quality and speeds.
2,554 people found this review helpful
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Malachi Cole
September 10, 2025
The app is slow and buggy still, it's honestly atrocious that an internet company can't make a polished app. 3 years later: The app is a full scale advertisement for services you don't want, and never use. Enjoy paying for an unlimited plan because they don't offer less, unhappy about it because I don't really need to be paying this much for the very low amount of data I use. On the bright side they can only guarantee that the price remains locked in for 5 years. Optimum for no one... but them.
1,698 people found this review helpful
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Sarah Becker
August 30, 2025
I need to kick devices from a former roommate off my network and rename the ones I still have. Can't do it on the website or admin access site. It forces me to use the app, then says "something went wrong" anytime I try to rename a device. I deleted it and re downloaded the app, restarted my modem, etc and no luck. Not being able to manage my devices easily is a security issue. This needs to be fixed ASAP.
203 people found this review helpful
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Comcast
August 30, 2025
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6002f75Ks to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.

What’s new

Introducing Gateway Speed Test in the Xfinity app. Check the internet speed delivered directly to your Xfinity WiFi Gateway and make sure it's performing as expected for your plan.