
Luz
b4 it used to work perfectly, now, it's not, i'm very disappointed. Every time i attempt to make a transaction it does not go thru or says cancel or a note saying: "Typically arrives in under 3 hours. in some cases, it can take up to 3 working days", really?, really?. some times, if i'm lucky, transaction will go thru after several attempts, it sucks !!!, you guys need to work on this app. tyvm.
22 people found this review helpful
Paysend Technology Limited
May 2, 2026
Please send us an email at success@paysend.com, and our team will do their best to help. You can expect a reply within 24 hours.

Bre
Tried to create an account and can't because it tells me that my account has been suspended but I've never used this app. Contacted customer support and the wait time was 6-8 hours. I finally got this reply: "Unfortunately, due to technical reasons the phone number you're using is not available for use in Paysend. We recommend you to open an account using a different phone number." I don't have another number and i don't want a throw away number linked to an account to send money.
4 people found this review helpful
Paysend Technology Limited
August 12, 2026
We understand how frustrating it can be when you're unable to get started with your account. We'd like to look into this further and see what options may be available. Please contact success@paysend.com with your details, and our team will review your case and assist you. 🤝

Ilyas Karshigabekov
This used to be a super convenient app. To send money to my own card I could just pick a transfer from history, adjust the amount and tap send. After a recent update I can no longer adjust the amount on repeat transfer. To send a different amount I have to create a new transfer, pick send to myself, pass a Byzantine quest of choosing the right destination card, then adjust the amount again, since currency changed, but the amount stayed, the select donor card, adjust the amount, since it reset.
3 people found this review helpful
Paysend Technology Limited
August 12, 2026
Hello!
We are sorry to hear about this issue. We'd appreciate it if you could share the details with us at success@paysend.com.
We look forward to hearing from you!
Best regards,
Paysend Support Team